Project Overview

20-80 Solutions is a well recognised brand within the medical/health industry and within the Web Agency communities. While working at 20-80 I assisted with servicing over 40 clients with differing: website updates, content creation, general business advice, recommending solutions to various ideas/problems (including 20-80 internally as well), and any other services that was on offer. This would usually include: website redesigns/new website developments, pre-press artwork for digital print, working with external printers, recommending software and integrations such as wordpress and CRM cross integrations or new form software.

The Challenges

As with agency work and working over 40 different clients (including 20-80 itself) the challenges stated will be more generalised rather than specific.

Client expectation management was paramount so that there was never disappointment in the work that was produced/services provided, in the end the clients were thoroughly impressed and satisfied with the end results of the projects
On rare occasions some artworks/developments would take more time than the standard, mainly due to last minute changes or missing content which would then be followed up on
Some clients would have an idea in mind but were not sure about how exactly the idea could be implemented or articulation of the idea may have been difficult for them to express, in which case I would then analyse, advise and recommend a solution that could best suit their goal, and then implement said recommended solution

The End Results

During my tenure at 20-80 Solutions the client reception improved, with the addition of better ROI's to both 20-80 and the client base, exposure on social media, and some improved efficiencies within the work place as well.

20-80 Solutions saw further growth with new clients, due to the inclusion of more physical print media to boost recognition in the offline (real) world
With websites that were revamped or newly developed by me at 20-80, those clients saw boosts in their ROI and online recognition from the public due to company rebranding (if applicable) and website functionality and design to match the brand
Every clients artwork whether digital or physically printed was designed with a meticulous eye to the point of being obsessive, while still keeping to the deadline to ensure the client was able to receive their content in a timely manner
I also helped facilitate and recommend cross integration between mail marketing/CRM software and client landing pages (for those who had them) to help increase interest, improve traffic, and inform returning customers